Free Postage & Packaging to Mainland UK
DUE TO COVID-19 THERE MAY BE A SLIGHT DELAY IN POSTAL SERVICES.

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All items are sent recorded delivery. We will endeavour to meet the following delivery times to mainland UK addresses:

Free postage: Orders placed by midnight will be delivered within 3-5 working days

Fixed rate postage: Orders placed by midnight will be delivered within 1-2 working days 



Returns: We understand that sometimes you will need to return and item. 

Items purchased in store:

If you need to return an item for an exchange or refund it must be returned within 14 days of purchase

For example if you purchased the item on the 1st it must be returned by the 14th.

Please note that the shop is NOT open 7 days a week and returns must be made on a day the shop is open.

The item must be unused, in a saleable condition, with the peripherals. The only exception is if the item is faulty. 

The item must be accompanied by a valid receipt for the purchase

If a refund is required it must be via the original method of payment. If this is by card then the card holder must be present. 

Earrings and products made to your measurements cannot be returned unless they are faulty

The returns policy does not affect your statutory rights


Items purchased online:

If you need to return an item for an exchange or refund please contact us as soon a possible. The item must be returned within 14 days from purchase.

For example if you purchased the item on the 1st it must be returned to us by the 14th. 

The item is your responsibility until it reaches us. We recommend that you retain proof of postage 

The item must be returned to Eclectic Hound, 31A The Square, Winchester, SO23 9EX with the returns slip completed. 

The item must be unused, in a saleable condition, with its peripherals. The only exception is if the item is faulty. 

If a refund is required it must be via the original method of payment. 

Earrings and special orders cannot be returned unless they are faulty.

If an items is damaged in transit or missing you must notify us within 48 hours of delivery.

The returns policy does not affect your statutory rights