Free regular delivery to Mainland UK

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For your convenience we offer a range of delivery options. We can only send items within Mainland UK. 

Regular delivery – items arrive in around 7 days. It is a snail mail service for those who don’t mind how long it takes as long as it is free. 

Speedy Delivery – Carbon neutral delivery. Items arrive in around 3 days. Deliveries are Monday to Friday.

Guaranteed Next Day Delivery – Carbon neutral delivery. Items will arrive by 12 noon next day for orders placed before 10am the previous day. Monday to Friday delivery so order needs to be placed Monday to Thursday for next day delivery. 

Click and collect – Buy online and collect from the shop. Select the “pick up” delivery option. Available Tuesday to Saturday. In most cases orders will be ready within 2 hours. A notification will be sent when the item is ready to collect. 

Free exchanges –  if you need to exchange an item please return it by post or in person to the shop and we will send a replacement at no additional cost. 

Returns: We understand that sometimes you will need to return and item. 

Items purchased in store:

If you need to return an item for an exchange or refund it must be returned within 14 days of purchase

For example if you purchased the item on the 1st it must be returned by the 14th.

Please note that the shop is NOT open 7 days a week and returns must be made on a day the shop is open.

The item must be unused, in a saleable condition, with the peripherals. The only exception is if the item is faulty. 

The item must be accompanied by a valid receipt for the purchase

If a refund is required it must be via the original method of payment. If this is by card then the card holder must be present. 

Earrings, underwear and products made to your measurements cannot be returned unless they are faulty. Gift cards cannot be refunded.

The returns policy does not affect your statutory rights

Items purchased online:

If you need to return an item for an exchange or refund please contact us as soon a possible. The item must be returned within 14 days from delivery.

For example if you received the item on the 1st it must be returned to us by the 14th. 

The item is your responsibility until it reaches us. We recommend that you retain proof of postage 

The item must be returned to Eclectic Hound, 31A The Square, Winchester, SO23 9EX with the returns slip completed. 

The item must be unused, in a saleable condition, with its peripherals. The only exception is if the item is faulty. 

If a refund is required it must be via the original method of payment. 

Earrings, underwear and special orders cannot be returned unless they are faulty. Gift cards cannot be refunded.

If an items is damaged in transit or missing you must notify us within 48 hours of delivery.

The returns policy does not affect your statutory rights